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EXPERIENCE
Most recent employers
The Saint Paul's Baptist Church
Life Stage Pastor (30-somethings) • Mar 2020 – Present
Inspire, invite, welcome, recruit, train, coach and deploy 30-year olds to fulfill the vision of the church.
Mentor 30-year olds for leadership roles within the Life Stage utilizing our Leadership Pipeline.
Provide care and counseling for the 30-year olds of our congregation and community.
Digital Content Manager • Oct 2006 – Mar 2020
Coordinate all internal communications (including news bulletins, newsletters, website, direct mailing, digital signage, lobby displays, etc.)
Develop and manage all owned websites while consistently seeking innovative technologies to improve effectiveness of web-related communications.
AllConnect
Customer Contact Team Lead • Aug 2002 – Aug 2006
Supervise the workload of the team, allocating team members to optimize service delivery and sales support to ensure daily objectives of the department are met.
Ensure that statistical information is produced and analyzed on a daily basis to assist in evaluating the efficiency of the team and workload.Maintain day-to-day staffing adjustments as needed to accommodate for training, PTO and unexpected staffing shortfalls.
Administer Quality Assurance program in support of continuous quality improvement.
Determine training and performance gaps, and conduct training and development programs for new employees as assigned by the Customer Service Manager.
PAST WORK EXPERIENCE
“ONLY PRACTICAL WORK AND EXPERIENCE - LEAD THE YOUNG TO MATURITY.”
SPRINTPCS
Call Center Supervisor
WORK CONTEXT - Fast-paced, technology-driven, and collaborative.
First North American National Bank (Fiduciary of Circuit City, Inc.)
Team Lead (Facilitator)
WORK CONTEXT - Detail-oriented, consistent, and guided by adherence to policy & procedures.
EDUCATION
"Education is gift-wrap for what God has given us."
United Theological Seminary
In-Progress: Doctorate of Ministry [D.Min.]
2022 – Current
Strategic Leadership for Black Congregations Cohort: led by mentors, Drs. William Curtis and Lance Watson - exploring public theology, prophetic preaching, entreprenuerial development, Christian education, evangelism, biblical studies, community engagement, and church administration from a Black Church perspective to foster vibrant, relevant, and transformative congregations for the 21st century.
Virginia Union University
Completed: Masters Of Divinity [M.Div.]
2020 - 2017
The Master of Divinity (MDiv) program offers a three-year professional degree with the primary purpose of equipping persons for competent leadership in various forms of ministry in congregations and other faith-based organizations.
ECPI University
Completed: Business Management [B.S.] • IT Management
2013 – 2015
ECPI University’s Bachelor of Science Degree in Business Administration with a concentration in IT Management blends coursework in business administration and information technology management to give you the education you can use to enter the IT Management field.
